<p><span style="font-size:18px"><strong>客户服务</strong></span></p> <table border="1" cellpadding="0" cellspacing="0" style="width:627px"> <tbody> <tr> <td colspan="3" style="background-color:#ededed; vertical-align:top; width:623px"> <p><strong>服务回应SLA指标</strong></p> </td> </tr> <tr> <td colspan="2" style="background-color:#ededed; vertical-align:top; width:253px"> <p><strong>可用服务时间</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:368px"> <p><strong>7X24 X365</strong></p> </td> </tr> <tr> <td rowspan="3" style="vertical-align:top; width:94px"> <p>服务响应时间</p> </td> <td style="vertical-align:top; width:157px"> <p>普通电话通知</p> </td> <td style="vertical-align:top; width:368px"> <p>10分钟</p> </td> </tr> <tr> <td style="vertical-align:top; width:157px"> <p>首封邮件通知</p> </td> <td style="vertical-align:top; width:368px"> <p>30分钟</p> </td> </tr> <tr> <td style="vertical-align:top; width:157px"> <p>进展回馈</p> </td> <td style="vertical-align:top; width:368px"> <p>每60分钟</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><span style="font-size:18px"><strong>服务范围</strong></span></p> <table border="1" cellpadding="0" cellspacing="0" style="width:0px"> <tbody> <tr> <td style="background-color:#ededed; width:139px"> <p><strong>地区</strong></p> </td> <td style="background-color:#ededed; width:459px"> <p><strong>国家/省</strong></p> </td> </tr> <tr> <td style="width:139px"> <p>华南</p> </td> <td style="width:459px"> <p>广东省、广西壮族自治区、海南省</p> </td> </tr> <tr> <td style="width:139px"> <p>华北</p> </td> <td style="width:459px"> <p>北京、天津、河北、山西、内蒙古</p> </td> </tr> <tr> <td style="width:139px"> <p>华东</p> </td> <td style="width:459px"> <p>上海、江苏、浙江、安徽、福建、江西、山东</p> </td> </tr> <tr> <td style="width:139px"> <p>东北</p> </td> <td style="width:459px"> <p>辽宁、吉林、黑龙江</p> </td> </tr> <tr> <td style="width:139px"> <p>西北</p> </td> <td style="width:459px"> <p>陕西、宁厦</p> </td> </tr> <tr> <td style="width:139px"> <p>西南</p> </td> <td style="width:459px"> <p>重庆、四川、贵州、云南</p> </td> </tr> <tr> <td style="width:139px"> <p>华中</p> </td> <td style="width:459px"> <p>湖北省、湖南省、河南省</p> </td> </tr> <tr> <td style="width:139px"> <p>大陆之外</p> </td> <td style="width:459px"> <p>台湾、香港、新加坡、胡志明市、法兰克福、洛杉矶、达拉斯、日本、纽约、芝加哥、华盛顿等</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><span style="font-size:18px"><strong>骨干网络延时</strong></span></p> <p><strong>国内数据</strong></p> <table border="1" cellpadding="0" cellspacing="0" style="width:614px"> <tbody> <tr> <td colspan="8" style="background-color:#ededed; vertical-align:top; width:610px"> <p><strong>服务级别：IP一般数据DC (Default Data Class)</strong></p> </td> </tr> <tr> <td style="background-color:#ededed; vertical-align:top; width:59px"> <p><strong>区域</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:69px"> <p><strong>东北</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:73px"> <p><strong>华北</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:78px"> <p><strong>华东</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:73px"> <p><strong>华中</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:82px"> <p><strong>华南</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:80px"> <p><strong>西北</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:82px"> <p><strong>西南</strong></p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>东北</p> </td> <td style="vertical-align:top; width:69px"> <p>20ms</p> </td> <td style="vertical-align:top; width:73px"> <p>25ms</p> </td> <td style="vertical-align:top; width:78px"> <p>60ms</p> </td> <td style="vertical-align:top; width:73px"> <p>45ms</p> </td> <td style="vertical-align:top; width:82px"> <p>70ms</p> </td> <td style="vertical-align:top; width:80px"> <p>70ms</p> </td> <td style="vertical-align:top; width:82px"> <p>110ms</p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>华北</p> </td> <td style="vertical-align:top; width:69px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>20ms</p> </td> <td style="vertical-align:top; width:78px"> <p>45ms</p> </td> <td style="vertical-align:top; width:73px"> <p>30ms</p> </td> <td style="vertical-align:top; width:82px"> <p>55ms</p> </td> <td style="vertical-align:top; width:80px"> <p>55ms</p> </td> <td style="vertical-align:top; width:82px"> <p>100ms</p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>华东</p> </td> <td style="vertical-align:top; width:69px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:78px"> <p>20ms</p> </td> <td style="vertical-align:top; width:73px"> <p>30ms</p> </td> <td style="vertical-align:top; width:82px"> <p>50ms</p> </td> <td style="vertical-align:top; width:80px"> <p>50ms</p> </td> <td style="vertical-align:top; width:82px"> <p>70ms</p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>华中</p> </td> <td style="vertical-align:top; width:69px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:78px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>20ms</p> </td> <td style="vertical-align:top; width:82px"> <p>50ms</p> </td> <td style="vertical-align:top; width:80px"> <p>30ms</p> </td> <td style="vertical-align:top; width:82px"> <p>50ms</p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>华南</p> </td> <td style="vertical-align:top; width:69px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:78px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:82px"> <p>20ms</p> </td> <td style="vertical-align:top; width:80px"> <p>70ms</p> </td> <td style="vertical-align:top; width:82px"> <p>50ms</p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>西北</p> </td> <td style="vertical-align:top; width:69px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:78px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:82px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:80px"> <p>20ms</p> </td> <td style="vertical-align:top; width:82px"> <p>100ms</p> </td> </tr> <tr> <td style="vertical-align:top; width:59px"> <p>西南</p> </td> <td style="vertical-align:top; width:69px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:78px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:73px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:82px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:80px"> <p>&mdash;</p> </td> <td style="vertical-align:top; width:82px"> <p>30ms</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong>海外数据</strong></p> <table border="1" cellpadding="0" cellspacing="0" style="width:622px"> <tbody> <tr> <td style="background-color:#ededed; vertical-align:top"> <p><strong>地区</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:47px"> <p><strong>大陆</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:42px"> <p><strong>香港</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:41px"> <p><strong>台湾</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:47px"> <p><strong>新加坡</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:61px"> <p><strong>胡志明市</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:64px"> <p><strong>法兰克福</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:68px"> <p><strong>洛杉矶</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:61px"> <p><strong>达拉斯</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:52px"> <p><strong>日本</strong></p> </td> <td style="background-color:#ededed; vertical-align:top; width:63px"> <p><strong>纽约</strong></p> </td> </tr> <tr> <td style="vertical-align:top"> <p>大陆</p> </td> <td style="vertical-align:top; width:47px"> <p>10-100</p> </td> <td style="vertical-align:top; width:42px"> <p>30-50</p> </td> <td style="vertical-align:top; width:41px"> <p>40-80</p> </td> <td style="vertical-align:top; width:47px"> <p>40-80</p> </td> <td style="vertical-align:top; width:61px"> <p>40-80</p> </td> <td style="vertical-align:top; width:64px"> <p>260-265</p> </td> <td style="vertical-align:top; width:68px"> <p>175-180</p> </td> <td style="vertical-align:top; width:61px"> <p>195-200</p> </td> <td style="vertical-align:top; width:52px"> <p>55-60</p> </td> <td style="vertical-align:top; width:63px"> <p>240-245</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>香港</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>10</p> </td> <td style="vertical-align:top; width:41px"> <p>30-50</p> </td> <td style="vertical-align:top; width:47px"> <p>20-45</p> </td> <td style="vertical-align:top; width:61px"> <p>20-50</p> </td> <td style="vertical-align:top; width:64px"> <p>210-215</p> </td> <td style="vertical-align:top; width:68px"> <p>135-140</p> </td> <td style="vertical-align:top; width:61px"> <p>190-195</p> </td> <td style="vertical-align:top; width:52px"> <p>50-55</p> </td> <td style="vertical-align:top; width:63px"> <p>225-230</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>台湾</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>15</p> </td> <td style="vertical-align:top; width:47px"> <p>30-60</p> </td> <td style="vertical-align:top; width:61px"> <p>30-60</p> </td> <td style="vertical-align:top; width:64px"> <p>230-235</p> </td> <td style="vertical-align:top; width:68px"> <p>155-160</p> </td> <td style="vertical-align:top; width:61px"> <p>210-215</p> </td> <td style="vertical-align:top; width:52px"> <p>70-75</p> </td> <td style="vertical-align:top; width:63px"> <p>245-250</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>新加坡</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>10</p> </td> <td style="vertical-align:top; width:61px"> <p>30-70</p> </td> <td style="vertical-align:top; width:64px"> <p>185-190</p> </td> <td style="vertical-align:top; width:68px"> <p>190-195</p> </td> <td style="vertical-align:top; width:61px"> <p>220-225</p> </td> <td style="vertical-align:top; width:52px"> <p>70-75</p> </td> <td style="vertical-align:top; width:63px"> <p>245-250</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>胡志明市</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>15</p> </td> <td style="vertical-align:top; width:64px"> <p>190-250</p> </td> <td style="vertical-align:top; width:68px"> <p>190-220</p> </td> <td style="vertical-align:top; width:61px"> <p>220-240</p> </td> <td style="vertical-align:top; width:52px"> <p>70-100</p> </td> <td style="vertical-align:top; width:63px"> <p>240-250</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>法兰克福</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:64px"> <p>10</p> </td> <td style="vertical-align:top; width:68px"> <p>145-150</p> </td> <td style="vertical-align:top; width:61px"> <p>115-120</p> </td> <td style="vertical-align:top; width:52px"> <p>220-225</p> </td> <td style="vertical-align:top; width:63px"> <p>255-260</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>洛杉矶</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:64px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:68px"> <p>10</p> </td> <td style="vertical-align:top; width:61px"> <p>40-45</p> </td> <td style="vertical-align:top; width:52px"> <p>190-195</p> </td> <td style="vertical-align:top; width:63px"> <p>140-145</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>达拉斯</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:64px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:68px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>10</p> </td> <td style="vertical-align:top; width:52px"> <p>140-145</p> </td> <td style="vertical-align:top; width:63px"> <p>35-40</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>日本</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:64px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:68px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:52px"> <p>10</p> </td> <td style="vertical-align:top; width:63px"> <p>175-180</p> </td> </tr> <tr> <td style="vertical-align:top"> <p>纽约</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:42px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:41px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:47px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:64px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:68px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:61px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:52px"> <p>&mdash;&mdash;</p> </td> <td style="vertical-align:top; width:63px"> <p>10</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><span style="font-size:18px"><strong>网络数据封包传递</strong></span></p> <table border="1" cellpadding="0" cellspacing="0" style="width:634px"> <tbody> <tr> <td style="background-color:#ededed; vertical-align:top; width:105px"> <p>服务等级</p> </td> <td style="background-color:#ededed; vertical-align:top; width:151px"> <p>IPP</p> </td> <td style="background-color:#ededed; vertical-align:top; width:370px"> <p>一个公历月的平均数据封包传递百分比（APCM）</p> </td> </tr> <tr> <td style="vertical-align:top; width:105px"> <p>白金</p> </td> <td style="vertical-align:top; width:151px"> <p>5</p> </td> <td style="vertical-align:top; width:370px"> <p>每月达百分的九十九点九九(99.99%)</p> </td> </tr> <tr> <td style="vertical-align:top; width:105px"> <p>金</p> </td> <td style="vertical-align:top; width:151px"> <p>3</p> </td> <td style="vertical-align:top; width:370px"> <p>每月达百分的九十九点九(99.9%)</p> </td> </tr> <tr> <td style="vertical-align:top; width:105px"> <p>银</p> </td> <td style="vertical-align:top; width:151px"> <p>2</p> </td> <td style="vertical-align:top; width:370px"> <p>每月达百分的九十九点七(99.7%)</p> </td> </tr> <tr> <td style="vertical-align:top; width:105px"> <p>铜</p> </td> <td style="vertical-align:top; width:151px"> <p>0</p> </td> <td style="vertical-align:top; width:370px"> <p>每月达百分的九十九点五(99.5%)</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><span style="font-size:18px"><strong>服务可用性</strong></span></p> <table border="1" cellpadding="0" cellspacing="0" style="width:647px"> <tbody> <tr> <td style="background-color:#ededed; width:67px"> <p>地区</p> </td> <td style="background-color:#ededed; width:76px"> <p>主干</p> </td> <td style="background-color:#ededed; width:95px"> <p>双CE路由器</p> </td> <td style="background-color:#ededed; width:139px"> <p>单CE路由器</p> </td> <td style="background-color:#ededed; width:258px"> <p>省会城市/地区</p> </td> </tr> <tr> <td style="vertical-align:top; width:67px"> <p>地区1</p> </td> <td style="vertical-align:top; width:76px"> <p>99.99%</p> </td> <td style="vertical-align:top; width:95px"> <p>99.95%</p> </td> <td style="vertical-align:top; width:139px"> <p>99.9%</p> </td> <td style="vertical-align:top; width:258px"> <p>大陆主要省会城市、香港、台湾</p> </td> </tr> <tr> <td style="vertical-align:top; width:67px"> <p>地区2</p> </td> <td style="vertical-align:top; width:76px"> <p>99.95%</p> </td> <td style="vertical-align:top; width:95px"> <p>99.9%</p> </td> <td style="vertical-align:top; width:139px"> <p>99.85%</p> </td> <td style="vertical-align:top; width:258px"> <p>越南、新加坡、洛杉矶</p> </td> </tr> <tr> <td style="vertical-align:top; width:67px"> <p>地区3</p> </td> <td style="vertical-align:top; width:76px"> <p>99.9%</p> </td> <td style="vertical-align:top; width:95px"> <p>99.85%</p> </td> <td style="vertical-align:top; width:139px"> <p>99.8%</p> </td> <td style="vertical-align:top; width:258px"> <p>地区 1 及地区 2 以外的其他城市和地区</p> </td> </tr> </tbody> </table>