<p class="shortdesc">如果您忘记登录密码，是无法找回之前密码的，但是可以通过重置密码的方式设置新密码。</p> <section class="section context" id="find_password__context_rqc_t2n_zkb"><div class="tasklabel"><h2 class="doc-tairway">背景信息</h2></div> <p class="p">仅支持主账号找回密码，若您是子账号用户，请联系您的主账号用户或者管理员账号，通过访问控制RAM来重置密码。具体操作请参见<a class="xref" href="/ssr/help/manage/ram/manual.usermgt.modifypassword" target="_blank">修改子账号密码</a>。</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">进入<a class="xref" href="https://www.ocftcloud.com/" target="_blank">平安金融云</a>官网。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击页面右上角<span class="ph uicontrol">登录</span>按钮。</span> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">登录</span>页面，单击<span class="ph uicontrol">忘记密码</span>。</span> <div class="itemgroup info"> <img class="image" id="find_password__image_zlk_2f3_hlb" src="https://obs-cn-shanghai.ocftcloud.com/pacloud/20202807163715-1afbb6449fac.png"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">修改密码</span>页面，输入账号名、邮箱或者手机。</span> </li><li class="li step stepexpand"> <span class="ph cmd">完成验证后，单击<span class="ph uicontrol">确定</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">修改密码</span>页面，输入新密码并确认密码。</span> <div class="itemgroup info"><img class="image" id="find_password__image_vb5_w2n_zkb" src="https://obs-cn-shanghai.ocftcloud.com/pacloud/20202807163714-1e0814cc97e2.png"></div> </li><li class="li step stepexpand"> <span class="ph cmd">完成验证，并输入手机验证码。</span> <div class="itemgroup info"> <div class="note note note_note"><span class="note__title">说明：</span> <p class="p">若您的手机号不可用，建议您登录邮箱查看验证码，密码修改成功后，您可以在<span class="ph menucascade"><span class="ph uicontrol">账号信息</span><abbr> > </abbr><span class="ph uicontrol">基本信息</span></span>中修改手机号。您也可以通过以下方式申请更新您的手机号，手机号更新一般1~2个工作日内生效。</p> <ul class="ul" id="find_password__d17e120"> <li class="li">拨打客服热线：4001518800</li> <li class="li">发送邮件：fincloud@ocft.com</li> <li class="li">联系在线客服</li> </ul> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">单击<span class="ph uicontrol">确定</span>。</span> </li></ol></section>