<p class="shortdesc"></p> <section class="section context"><div class="tasklabel"><h2 class="doc-tairway">背景信息</h2></div> <p class="p">在控制台完成数据库专用云硬盘的创建后，您需要通过SERVICEBOT系统提单给到IA团队进行lun初始化，以及挂载等操作。</p> <p class="p">具体处理流程如下：</p> <ol class="ol" id="commitsrvbot__ol_kws_n3g_qnb"> <li class="li">块存储组接收SERVICEBOT工单；</li> <li class="li">确认工单需求，并评估存储资源是否满足；</li> <li class="li">按需分配存储资源；</li> <li class="li">配合验证存储可正常访问；</li> <li class="li">结束工单。</li> </ol> <p class="p">本章节指导大家如何来填写SERVICEBOT请求单。在此过程中如果您有相关问题，可咨询：</p> <ul class="ul" id="commitsrvbot__ul_u3h_x3g_qnb"> <li class="li">块存储组邮箱（存储类咨询）：ml_181008306@pingan.com.cn</li> <li class="li">变更处理组邮箱（OS类咨询）：change5@pingan.com.cn </li> </ul> </section> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">登录<a class="xref" href="http://srvbot.paic.com.cn/#/app" target="_blank">SERVICEBOT系统</a>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">选择<span class="ph uicontrol">服务请求</span>选项。</span> <div class="itemgroup info"> <img class="image" id="commitsrvbot__image_q53_bkg_qnb" src="https://obs-cn-shanghai.fincloud.pinganyun.com/pacloud/20220711183927-139e29dc9fb8.png" width="800"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="ph uicontrol">所有的服务类别</span>页签，选择<span class="ph uicontrol">存储&备份</span>。</span> <div class="itemgroup info"> <img class="image" id="commitsrvbot__image_tfp_gkg_qnb" src="https://obs-cn-shanghai.fincloud.pinganyun.com/pacloud/20220711183927-1e312d069756.png" width="800"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在下方出现的类别中，选择<span class="ph menucascade"><span class="ph uicontrol">SAN存储</span><abbr> > </abbr><span class="ph uicontrol">通用表单</span></span>。</span> <div class="itemgroup info"> <img class="image" id="commitsrvbot__image_rwm_qkg_qnb" src="https://obs-cn-shanghai.fincloud.pinganyun.com/pacloud/20220711183927-11eefe689848.png" width="800"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">完成工单填写。</span> <div class="itemgroup info"> <ul class="ul" id="commitsrvbot__ul_nmr_5kg_qnb"> <li class="li"><span class="ph uicontrol">标题</span>：<可用区>-<项目名称/客户名称>-<一句话需求>。例如，<金融云EFA>-<XXX集团>-<BMS接入SAN存储></li> <li class="li"><span class="ph uicontrol">期望开始日期</span>：必填项</li> <li class="li"><span class="ph uicontrol">期望结束日期</span>：必填项</li> <li class="li"><span class="ph uicontrol">需求描述</span>： 您需要提供详细的SAN存储需求信息，包括但不限于：<ul class="ul" id="commitsrvbot__ul_omr_5kg_qnb"> <li class="li">背景说明：包括项目名称、客户名称、可用区、交付时间要求等；</li> <li class="li">BMS物理机数量；</li> <li class="li">每台BMS接入SAN的FC链路数（默认为2）；</li> <li class="li">SAN存储的具体划分需求。以Oracle为例，假设有2个主机集群，可列存储需求如下：<table class="table" id="commitsrvbot__table_pmr_5kg_qnb"><caption></caption><colgroup><col><col><col><col><col></colgroup><thead class="thead"> <tr class="row"> <th class="entry" id="commitsrvbot__table_pmr_5kg_qnb__entry__1">主机集群1</th> <th class="entry" id="commitsrvbot__table_pmr_5kg_qnb__entry__2">LUN大小(GB)</th> <th class="entry" id="commitsrvbot__table_pmr_5kg_qnb__entry__3">数量</th> <th class="entry" id="commitsrvbot__table_pmr_5kg_qnb__entry__4">用途</th> <th class="entry" id="commitsrvbot__table_pmr_5kg_qnb__entry__5">备注</th> </tr> </thead><tbody class="tbody"> <tr class="row"> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__1 " rowspan="4"> <p class="p">host01</p> <p class="p"> host02</p> <p class="p"> host03</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__2 "> <p class="p">20</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__3 "> <p class="p">3</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__4 "> <p class="p">OCRVD_DG</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> <tr class="row"> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__2 "> <p class="p">256</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__3 "> <p class="p">6</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__4 "> <p class="p">DATA_DG</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> <tr class="row"> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__2 "> <p class="p">256</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__3 "> <p class="p">2</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__4 "> <p class="p">REDO_DG</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> <tr class="row"> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__2 "> <p class="p">256</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__3 "> <p class="p">2</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__4 "> <p class="p">FRA_DG</p> </td> <td class="entry" headers="commitsrvbot__table_pmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> </tbody></table><table class="table" id="commitsrvbot__table_rmr_5kg_qnb"><caption></caption><colgroup><col><col><col><col><col></colgroup><thead class="thead"> <tr class="row"> <th class="entry" id="commitsrvbot__table_rmr_5kg_qnb__entry__1">主机集群2</th> <th class="entry" id="commitsrvbot__table_rmr_5kg_qnb__entry__2">LUN大小(GB)</th> <th class="entry" id="commitsrvbot__table_rmr_5kg_qnb__entry__3">数量</th> <th class="entry" id="commitsrvbot__table_rmr_5kg_qnb__entry__4">用途</th> <th class="entry" id="commitsrvbot__table_rmr_5kg_qnb__entry__5">备注</th> </tr> </thead><tbody class="tbody"> <tr class="row"> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__1 " rowspan="4"> <p class="p">host04</p> <p class="p"> host05</p> <p class="p"> host06</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__2 "> <p class="p">20</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__3 "> <p class="p">3</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__4 "> <p class="p">OCRVD_DG</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> <tr class="row"> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__2 "> <p class="p">256</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__3 "> <p class="p">12</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__4 "> <p class="p">DATA_DG</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> <tr class="row"> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__2 "> <p class="p">256</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__3 "> <p class="p">2</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__4 "> <p class="p">REDO_DG</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> <tr class="row"> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__2 "> <p class="p">256</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__3 "> <p class="p">2</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__4 "> <p class="p">FRA_DG</p> </td> <td class="entry" headers="commitsrvbot__table_rmr_5kg_qnb__entry__5 "> <p class="p">-</p> </td> </tr> </tbody></table></li> </ul></li> <li class="li"><span class="ph uicontrol">输入表单</span>：请参照下图填写。<img class="image" id="commitsrvbot__image_bp4_tlg_qnb" src="https://obs-cn-shanghai.fincloud.pinganyun.com/pacloud/20220711183927-124d9b53925e.png"></li> <li class="li"><span class="ph uicontrol">审批链</span>：直接参照截图填写。<img class="image" id="commitsrvbot__image_d1y_bng_qnb" src="https://obs-cn-shanghai.fincloud.pinganyun.com/pacloud/20220711183927-1b4b8af0959a.png" width="800"></li> <li class="li"><span class="ph uicontrol">添加附件</span>：如有附件可选择添加。</li> </ul> </div> </li><li class="li step stepexpand"> <span class="ph cmd">完成配置后，单击<span class="ph uicontrol">提交</span>。</span> </li></ol></section>