<p class="shortdesc">您在使用云产品或服务的过程中，如果遇到问题或者需要帮助时可以提交工单，并由专业工程师为您快速解答。</p> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand" id="commit__step_cyc_sv5_2lb"> <span class="ph cmd">登录<a class="xref" href="/console/home/dashboard" target="_blank" rel="external noopener">控制台</a>。</span> </li><li class="li step stepexpand" id="commit__step_urm_5v5_2lb"> <span class="ph cmd">单击页面右上角的<span class="ph uicontrol">工单</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">工单列表</span>中，单击右上角的<span class="ph uicontrol">创建工单</span>。</span> <div class="itemgroup info"> <p class="p">您也可以直接单击左侧导航栏中的<span class="ph uicontrol">创建工单</span>。</p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">选择您需要咨询的产品或者服务。</span> <div class="itemgroup info"><p class="p">以选择云服务ECS为例。</p><img class="image" id="commit__image_wbb_zgw_qsb" src="https://obs-cn-shanghai.ocftcloud.com/pacloud/20222302173535-18e075739248.png" width="800"></div> </li><li class="li step stepexpand"> <span class="ph cmd">选择咨询的问题类型。</span> <div class="itemgroup info"><img class="image" id="commit__image_yv4_fhw_qsb" src="https://obs-cn-shanghai.ocftcloud.com/pacloud/20222302173535-13ccfbe9930a.png" width="800"></div> </li><li class="li step stepexpand"> <span class="ph cmd">单击<span class="ph uicontrol">创建工单</span>。</span> <div class="itemgroup info"><img class="image" id="commit__image_f5f_phw_qsb" src="https://obs-cn-shanghai.ocftcloud.com/pacloud/20222302173535-1a29051393f3.png" width="800"></div> </li><li class="li step stepexpand"> <span class="ph cmd">填写工单信息。</span> <div class="itemgroup info">信息包括问题标题、问题描述、相关附件、联系方式、联系时间等。</div> <div class="itemgroup info"> <div class="note note note_note"><span class="note__title">说明：</span> 选择不同的产品或问题类型，工单填写的字段也会有所不同，请您根据实际页面的提示填写相关信息。完整及详细的信息会帮助工程师更快速地解答或处理您的问题。</div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">完成后，单击<span class="ph uicontrol">创建</span>。</span> </li></ol></section>